Ama-Call Center Agents asebenzisa amahedisethi ezinhlobonhlobo zezizathu ezisebenzayo ezingazuzisa bobabili ama-ejenti ngokwabo kanye nokusebenza kahle kweIsikhungo sezingcingoukusebenza. Nazi ezinye zezizathu ezisemqoka zokuthi kungani kubiza ama-ejenti wesikhungo esisebenzisa amahedisethi:
Ukusebenza kwamahhala: Amahedisethi avumela ama-call Center Agents ukuthi izandla zawo zikhululeke ukulolonga amanothi, ukuthola imininingwane ekhompyutheni, noma asebenzise amanye amathuluzi ngenkathi ekhuluma namakhasimende. Lokhu kusiza ama-ejenti ku-multitask ngempumelelo ngesikhathi sezingcingo.
I-Ergonomics ethuthukisiwe: Ukubamba i-handset yefoni yezikhathi ezeluliwe kungaholela ekungabizekiseni noma ekuxineni entanyeni, ehlombe nangengalo. Amahedisethi avumela ama-ejenti ukuthi alondoloze isimo esithe xaxa se-ergonomic ngesikhathi sezingcingo, ehlisa ubungozi bokulimala kokulimala okuphindaphindwayo.
Ikhwalithi yokushayela engcono: amahedisethi aklanyelwe ngeUkukhansela umsindoIzici ezisiza ukuvimba umsindo wasemuva futhi kuqinisekise ukuxhumana okucacile phakathi kwe-ejenti nekhasimende. Lokhu kungaholela kwikhwalithi yekholi ethuthukisiwe nokwaneliseka kwamakhasimende.
Ukukhiqizwa okukhulayo: Nge-headset, ama-ejenti angathatha izingcingo kahle ngokwengeziwe futhi aphathe umthamo ophakeme wezingcingo kulo lonke ushintsho lwabo. Futhi bangafinyelela imininingwane kwikhompyutha yabo ngaphandle kokutholwa kwi-handset yefoni.
Ukuhamba: Amanye ama-ejenti wesikhungo sezingcingo angadinga ukuzungeza umsebenzi wawo wokusebenza noma ehhovisi ngenkathi kuzingcingo. Amahedisethi ahlinzeka ngokuguquguquka ukuze ashukumise ngokukhululeka ngaphandle kokuvinjelwa ngentambo ye-handset.
Ubungcweti: Ukusebenzisa ihedsethi kungadlulisela umuzwa wobungcweti kumakhasimende, njengoba kukhombisa ukuthi umenzeli ugxile ngokuphelele ocingweni futhi elungele ukusiza. Kuvumela ama-ejenti ukuthi agcine ukubonwa ngamehlo namakhasimende ekusebenzisaneni ubuso nobuso.
Sekukonke, ukusetshenziswa kwamahedisethi ezikhungweni zezingcingo kungasiza ukukhulisa ukusebenza kwe-ejenti, ukuthuthukisa ikhwalithi yesevisi yamakhasimende, futhi kuthuthukise ukusebenza kahle kwesikhungo sezingcingo
Amahektela ahlinzeka ngezinzuzo eziningana:
Bavumela abasebenzi besikhungo sezingcingo ukusetha isikhundla semakrofoni ngakho-ke kuthatha izwi labo okuhle kakhulu futhi akudingeki bakhathazeke ngakho.
Bavumela abasebenzi bezikhungo zezingcingo ukuthi bathayiphe amanothi futhi babhale inkinga uma ngabe yinsizakalo yamakhasimende noma isikhungo sokusekelwa kwezobuchwepheshe engingakusebenzisa, kepha i-handset ingahle ingabi nesikhundla esiseduze kwalowo muntu esikhuluma ngayo ukuze sisizwe.
Usebenzisa izingcingo zesipika zizothatha wonke umsindo osizungezile, ngakho abantu abasezinhlathini ohlangothini ngalunye lwe-US futhi mhlawumbe baqhubeke, noma ngubani ohamba eduze nathi futhi ekhuluma angaphazamisa ingxoxo yethu, njll.
Ukusetshenziswa Kwezikhungo Zezikhungo ZekholiamahedisethiUkuxhumana namakhasimende ngocingo noma ngezinye izindlela zokuxhumana, njengengxoxo noma ividiyo. Amahedisethi avumela ama-ejenti ukuba abe nokuxhumana okunezandla futhi ashintshe kalula phakathi kwezingcingo, athuthukisa ukusebenza kahle futhi anciphise ubungozi bokulimala kokulimala kwe-strain. Ngokwengeziwe, amahedisethi avame ukuba nezici zokukhansela umsindo, ezingasiza ekunciphiseni umsindo wasemuva futhi zithuthukise ikhwalithi yekholi ephelele.
Uma ufuna ihedise lesikhungo sekhwalithi enhle yekhwalithi, hlola le:https://www.inbertec.com/ub810dp-premium-contact-ceder-headsset-with-noise-cancelling-microphones--product/
Isikhathi sePosi: Jun-07-2024
