Yiziphi izinhlobo ezimbili zezikhungo zezingcingo?

Izinhlobo ezimbili zeIzikhungo zezingcingoyizikhungo ezingenayo izingcingo kanye nezindawo eziphumayo zezingcingo.

Izikhungo zezingcingo ezingaphakathi zithola izingcingo ezingenayo ezivela kumakhasimende afuna usizo, ukusekelwa, noma imininingwane. Ngokuvamile asetshenziselwa insiza yamakhasimende, ukusekelwa kwezobuchwepheshe, noma imisebenzi yakwa-Helddesk. Ama-ejenti asezikhungweni zezingcingo ezingaphakathi aqeqeshelwe ukuphatha imibuzo yamakhasimende, axazulule izingqinamba, futhi ahlinzeke ngezixazululo.

Isikhungo sezingcingo singasungula insizakalo yokulandela ngephakeji. Izinkampani eziningi zokuhambisa izincwadi zihlinzeka ngezinsizakalo zesikhungo sezingcingo ukuze amakhasimende abuze ngesimo nendawo yamaphakeji abo ngocingo. Abamele izikhungo zezingcingo bangasebenzisa uhlelo lwenkampani yenkampani ukuthola indawo yesikhathi sangempela nesimo samaphakeji futhi ahlinzeke amakhasimende imininingwane enemininingwane ngamaphakheji abo. Ngokwengeziwe, abamele izikhungo zezingcingo bangasiza amakhasimende ukuxazulula izingqinamba ezihlobene nokulethwa, njengokushintsha ikheli lokulethwa noma ahlele isikhathi sokulethwa. Ngokusungula insizakalo yokulandela ngephakeji, izikhungo zezingcingo zingathuthukisa ukwaneliseka kwamakhasimende futhi zinikeze ukwesekwa okungcono kanye nensizakalo kumakhasimende.
Ngokwesibonelo, iningi lezinhlangano zezimali manje zinikeza aIsikhungo sezingcingoLokho kuvumela ukuthi izikweletu zikhokhwe online noma imali okufanele idluliselwe phakathi kwama-akhawunti. Umshuwalense noma amafemu wokutshala imali anezentengiselwano ezengeziwe ezizokwenziwa.

I-Call Center UB810 (1)

Ngakolunye uhlangothi izingcingo eziphumayo izingcingo, zenza izingcingo eziphumayo kumakhasimende ngezinhloso ezahlukahlukene njengokuthengisa, ukumaketha, inhlolovo, noma amaqoqo. Ama-ejenti asezikhungweni zezingcingo eziphumayo agxile ekufinyeleleni amakhasimende, ukuthuthukisa imikhiqizo noma izinsizakalo, eqhuba ucwaningo lwemakethe, noma ukuqoqa izinkokhelo.

Zombili lezi zindawo zezikhungo zezingcingo zidlala izindima ezibalulekile ekukhunzeni kwamakhasimende nokusekelwa, kepha imisebenzi yazo nezinhloso zahluka ngokususelwa kumvelo yezingcingo abaziphathayo.
Vele, kunezikhungo eziningi zezingcingo eziphatha zombili imibuzo nokukhokhelwa. Lezi yizindawo eziyinkimbinkimbi kakhulu zokusekelwa ngolwazi olusebenzayo, futhi izinsiza ezifanele zizodinga ukubelwa ukuthwebula kanye nokuvuselelwa kolwazi lwesikhungo sezingcingo.

Ama-Healing Center Center ayingxenye ebalulekile yomsebenzi wesikhungo sezingcingo esinganikeza usizo oluningi, ukuthuthukisa ukusebenza nokukhiqiza, ngenkathi kuthuthukisa induduzo nempilo yabamele abamele amakhasimende. Ngemininingwane engaphezulu nge-headset, sicela uvakashele iwebhusayithi yethu.


Isikhathi sePosi: Aug-09-2024