Yiziphi izinhlobo ezimbili zama-call Centres?

Izinhlobo ezimbili zeizikhungo zocingoyizikhungo zezingcingo ezingenayo kanye nezikhungo zezingcingo eziphumayo.

Izikhungo zezingcingo ezingenayo zithola izingcingo ezingenayo ezivela kumakhasimende afuna usizo, usekelo, noma ulwazi. Ngokuvamile zisetshenziselwa isevisi yamakhasimende, ukwesekwa kobuchwepheshe, noma imisebenzi yedeskithophu yosizo. Ama-ejenti asezindaweni zezingcingo ezingenayo aqeqeshelwe ukuphatha imibuzo yamakhasimende, axazulule izinkinga, futhi anikeze izisombululo.Le mibuzo ingase ihlanganise inhlobonhlobo yezihloko, kusukela ezicelweni ezilula kakhulu eziphathelene namaqiniso nezibalo, kuye emibuzweni eyinkimbinkimbi kakhulu mayelana nezindaba zenqubomgomo.

Isikhungo sezingcingo singasungula isevisi yokulandelela iphakheji. Izinkampani eziningi ezithumela izincwadi zihlinzeka ngezinsizakalo zesikhungo sezingcingo ukuze amakhasimende akwazi ukubuza ngesimo nendawo yamaphakheji awo ngocingo. Abamele isikhungo sezingcingo bangasebenzisa uhlelo lwenkampani ehambisa izincwadi ukuze bathole indawo yesikhathi sangempela nesimo samaphakheji futhi banikeze amakhasimende ulwazi oluningiliziwe mayelana namaphakheji awo. Ukwengeza, abamele isikhungo sezingcingo bangasiza amakhasimende ukuxazulula izinkinga ezihlobene nokulethwa, njengokushintsha ikheli lokudiliva noma ukuhlela kabusha isikhathi sokulethwa. Ngokusungula isevisi yokulandelela iphakheji, izikhungo zezingcingo zingathuthukisa ukwaneliseka kwamakhasimende futhi zinikeze ukwesekwa okungcono kanye nesevisi kumakhasimende.
Isibonelo, izinhlangano eziningi zezezimali manje zinikeza acall centreevumela ukuthi izikweletu zikhokhwe ku-inthanethi noma izimali zidluliselwe phakathi kwama-akhawunti. Amafemu omshwalense noma ama-investimenti anemisebenzi eyinkimbinkimbi okufanele yenziwe.

I-Call Centre UB810 (1)

Ngakolunye uhlangothi, izikhungo zezingcingo eziphumayo, zenza izingcingo eziphumayo kumakhasimende ngezinjongo ezihlukahlukene njengokuthengisa, ukumaketha, izinhlolovo, noma amaqoqo. Ama-ejenti asezikhungweni zezingcingo eziphumayo agxile ekufinyeleleni amakhasimende, ukukhangisa imikhiqizo noma amasevisi, ukwenza ucwaningo lwemakethe, noma ukuqoqa izinkokhelo.

Zombili izinhlobo zezikhungo zezingcingo zidlala indima ebalulekile ekubandakanyeni kwamakhasimende nasekusekeleni, kodwa imisebenzi nezinjongo zazo ziyahlukahluka ngokusekelwe kuhlobo lwezingcingo ezilubambayo.
Kunjalo, ziningi izikhungo call ezisingatha kokubili imibuzo kanye transactions. Lezi yizindawo eziyinkimbinkimbi kakhulu zokusekelwa ngolwazi olusebenzayo, futhi izinsiza ezifanele zizodinga ukwabiwa ukuze kuthathwe futhi kuthuthukiswe ulwazi olubalulekile lwesikhungo sezingcingo.

Amahedisethi esikhungo sezingcingo ayingxenye ebalulekile yomsebenzi wesikhungo sezingcingo ongahlinzeka ngokunethezeka okuningi, uthuthukise ukusebenza kahle nokukhiqiza, kuyilapho uthuthukisa ukunethezeka nempilo yabamele isevisi yamakhasimende. Ukuze uthole ulwazi olwengeziwe mayelana namahedisethi, sicela uvakashele iwebhusayithi yethu.


Isikhathi sokuthumela: Aug-09-2024