Usebenzisa ihedsethi yefoni kunikeza izinzuzo eziningi ze-Call Center Agents:
Induduzo Ethuthukisiwe: Amahedisethi avumela ama-ejenti ukuba abe nezingxoxo ezingenazandla, anciphise ubunzima emzimbeni entanyeni, emahlombe nasezingalweni ngesikhathi sezingcingo ezinde.
Ukukhiqizwa okukhulayo: Ama-ejenti angasebenza ngempumelelo, njengokuthayipha, ukuthola amasistimu, noma ukubhekisela amadokhumenti ngenkathi ekhuluma namakhasimende.
Ukuhamba Okuthuthukisiwe: Amahedisethi angenantambo ahlinzeka ngama-ejenti ngokuguquguquka kokuhambahamba, ukufinyelela izinsiza, noma ukusebenzisana nozakwethu ngaphandle kokuboshelwa edeskini labo. Lokhu konga isikhathi futhi kuthuthukise ukuhamba komsebenzi.
Ikhwalithi yekholi ephakeme: Amahedisethi enzelwe ukuhlinzeka ngomsindo ocacile, ukunciphisa umsindo wangemuva kanye nokuqinisekisa ukuthi amaqembu womabili angaxhumana kahle.
Izinzuzo zezempilo: Ukusebenzisa ihedsethi kunciphisa ubungozi bokulimala okuphindaphindwayo noma ukungakhululeki okuhambisana nokubamba i-handset yocingo ngezikhathi ezengeziwe.
Ukugxila okuthuthukile: ngezandla zombili zamahhala, ama-ejenti angagxila kangcono engxoxweni, eholela ekwanelisekeni kwamakhasimende aphezulu.
Induduzo nokuncishiswa Kokukhathala: Amahedisethi aklanyelwe ngokwemvelo ukunciphisa ubunzima bomzimba. Ama-ejenti angasebenza amahora amaningi ngaphandle kokungakhululeki, ukulondolozela ukusebenza okungaguquki kulo lonke ushintsho lwabo.
Ukusebenza kwezindleko: Amahedisethi anganciphisa ukugqoka nokuklebhula kwimishini yefoni yendabuko, ukwehlisa ukulungiswa kanye nezindleko zokubuyiselwa.
Ukuqeqeshwa nokusekelwa okusebenzayo: Amahedisethi avumela abaphathi ukulalela noma ukuhlinzeka ngeziqondiso zesikhathi sangempela kuma-ejenti ngaphandle kokuphazamisa ucingo, kuqinisekiswe ukulungiswa kwenkinga okusheshayo nokufunda okuthuthukile.
Ngokuhlanganisa amahedisethi ekuhambeni kwawo komsebenzi, ama-ejenti wesikhungo sezingcingo angahlehlisa imisebenzi yawo, athuthukise ukuxhumana, futhi ekugcineni ahambise ngokushesha futhi asebenze kahle umsebenzi wamakhasimende.
Sekukonke, amakhanda ocingo athuthukise isipiliyoni somsebenzi sabasebenza esikhungweni sezingcingo ngokwenza ngcono induduzo, ukusebenza kahle, ikhwalithi yokushayela ucingo, ngenkathi kukhulisa umkhiqizo kanye nensizakalo yamakhasimende.
Isikhathi sePosi: Mar-14-2025
