Emhlabeni ogcwele ngokushesha kwamakhasimende, amahedisethi wesikhungo sezingcingo asephenduke ithuluzi elisemqoka kubahlinzeki. Lawa madivaysi awathuthuki nje kuphela ukusebenza kahle kokuxhumana kepha futhi anikela ekukhiqizweni okuphelele kanye nenhlala-kahle yabasebenzi bezikhungo zezingcingo. Nakhu ukuthi amahedisethi wesikhungo sezingcingo ababalulekile:
1. Okuthuthukisiwe ukuxhumana kwezokuxhumana
Ama-Heades asezingeni le-Call Center aklanyelwe ukuletha umsindo ocacile we-crystal-sula umsindo, aqinisekise ukuthi ama-ejenti angezwa amakhasimende ngaphandle kokuhlanekezela. Lokhu kucaca kunciphisa ukungaqondi futhi kuvumela ama-ejenti ukuthi aphendule ngokunembe kakhudlwana futhi ngokushesha.
2. Ukusebenza kwamahhala
Nge-headset, ama-ejenti angasebenza kahle. Bangangena imininingwane yamakhasimende, bavuselele amarekhodi, noma bazulazule amasistimu ngenkathi begcina ingxoxo. Lokhu kunamandla angenazandla kakhulu kuqinisa umkhiqizo.
3. Induduzo amahora amaningi
Ama-Agents Center Center avame ukuchitha amahora amaningi kwizingcingo, enza induduzo ibe yinto eza kuqala. Amahedisethi wesimanje aklanywe ngama-padded endlebe kanye namabhande aguqukayo ukunciphisa ukukhathala ngesikhathi sokusetshenziswa okunwetshiwe.
4. Umsindo ukukhanselwa ubuchwepheshe
Ezikhungweni zezingcingo ezimatasa, umsindo wangemuva kungaba yisiphazamiso. Ama-headsets akhansela umsindo avimba imisindo emihle, evumela ama-ejenti ukuthi agxile engxoxweni futhi alethe insiza engcono.
5. Ukuhlangenwe nakho kwamakhasimende okuthuthukile
Ukuthula okucacile nokusingathwa kahle kwezingcingo kuholela ekuhlangenwe nakho okuhle kwamakhasimende. Ikhasimende elinelisekile kungenzeka libuye futhi lincome inkampani kwabanye.
6. Ukuqina kanye nokwethenjwa
Amahedisethi wesikhungo sezingcingo ayakhelwa ukubekezelela ukusetshenziswa okusindayo kwansuku zonke. Ukwakhiwa kwabo okuqinile kuqinisekisa isikhathi eside, kunciphisa isidingo sokufakwa kabusha kwezindleko njalo nokugcina izindleko ngokuhamba kwesikhathi.
7. Izinketho ezingenantambo zokuvumelana nezimo
Ama-headsets angenantambo ahlinzeka abenzeli abanenkululeko yokujikeleza, okwenza kube lula ukufinyelela izinsizakusebenza noma ukusebenzisana nozakwabo ngaphandle kokufakwa etafuleni.
8. Ukuhlanganiswa ne-Calling Center Software
Amahedisethi amaningi ahambisana ne-software yezikhungo zezingcingo, okunika amandla izici ezinjengokuqoshwa kwezingcingo, imisebenzi yokuthulisa, nokulawulwa kwevolumu ngqo kusuka ekhanda.
Ekuphetheni, amahedisethi wesikhungo sezingcingo angaphezu nje kocezu lwemishini; Bangukutshalwa kwemali okubucayi ekwenzeni ngcono insizakalo yamakhasimende, ukusebenza kahle kwe-ejenti, kanye nokwaneliseka okugcwele emsebenzini. Ngokukhetha ihedisethi efanelekile, izikhungo zezingcingo zingadala indawo ekhiqizayo futhi emnandi kakhulu kubo bobabili abasebenzi namakhasimende.
Isikhathi sePosi: Feb-28-2025
