Emhlabeni osheshayo wesevisi yamakhasimende,call centre headsetssebeyithuluzi elibalulekile lama-ejenti. Lawa madivaysi awathuthukisi ukusebenza kahle kwezokuxhumana kuphela kodwa futhi anomthelela ekukhiqizeni okuphelele kanye nenhlalakahle yabasebenzi besikhungo sezingcingo. Nakhu ukuthi kungani amahedisethi esikhungo sezingcingo ebalulekile:
1. Ukucaciswa Okuthuthukisiwe Kwezokuxhumana
Amahedisethi esikhungo sezingcingo aklanyelwe ukuletha umsindo ocacile, oqinisekisa ukuthi ama-ejenti angezwa amakhasimende ngaphandle kokuhlanekezela. Lokhu kucaca kunciphisa ukungezwani futhi kuvumela ama-ejenti ukuthi aphendule ngokunembe kakhulu nangokushesha.
2. Ukusebenza Okungenazandla
Ngehedisethi, ama-ejenti angakwazi ukwenza imisebenzi eminingi ngokuphumelelayo. Bangakwazi ukufinyelela ulwazi lwekhasimende, babuyekeze amarekhodi, noma bazulazule kumasistimu ngenkathi begcina ingxoxo. Leli khono le-handsfree likhulisa kakhulu ukukhiqiza.
3. Induduzo Yamahora Amade
Abenzeli besikhungo sezingcingo bavamise ukuchitha amahora amaningi beshayela, okwenza ukunethezeka kube yinto ehamba phambili. Amahedisethi esimanje aklanywe ngendlela ehlelekile anemicamelo yezindlebe eboshwe namabhande asekhanda alungisekayo ukuze kuncishiswe ukukhathala ngesikhathi sokusetshenziswa isikhathi eside.
4. Ukukhansela UmsindoUbuchwepheshe
Ezikhungweni zezingcingo ezimatasa, umsindo ongemuva ungaba yisiphazamiso. Amahedisethi akhansela umsindo avimba imisindo ezungezile, okuvumela ama-ejenti ukuthi agxile engxoxweni futhi alethe isevisi engcono.
5. Ulwazi Lwekhasimende Oluthuthukisiwe
Ukuxhumana okucacile kanye nokuphathwa kwezingcingo ngendlela efanele kuholela ekuhlangenwe nakho okuhle kwamakhasimende. Ikhasimende elanelisekile lingase libuyele futhi lincome inkampani kwabanye.
6. Ukuqina kanye Nokwethenjelwa
Amahedisethi esikhungo sezingcingo akhiwe ukuze amelane nokusetshenziswa kanzima kwansuku zonke. Ukwakhiwa kwazo okuqinile kuqinisekisa ukuphila isikhathi eside, kunciphisa isidingo sokushintshwa njalo kanye nezindleko zokonga ngokuhamba kwesikhathi.
7. Izinketho ezingenazintambo zokuguquguquka
Amahedisethi angenantambo anikeza abenzeli inkululeko yokuhambahamba, okwenza kube lula ukufinyelela izinsiza noma ukuhlanganyela nozakwethu ngaphandle kokuboshelwa edeskini.
8. Ukuhlanganisa ne-Call Center Software
Amahedisethi amaningi ahambisana nesofthiwe yesikhungo sezingcingo, enika amandla izici ezifana nokuqoshwa kwezingcingo, imisebenzi yokuthulisa, nokulawula ivolumu ngokuqondile kusuka kumahedsethi.
Sengiphetha, amahedisethi esikhungo sezingcingo angaphezulu nje kwengcezu yemishini; ziwutshalomali olubalulekile ekuthuthukiseni isevisi yamakhasimende, ukusebenza kahle kwe-ejenti, kanye nokwaneliseka kwendawo yonke yokusebenza. Ngokukhetha ihedisethi efanele, izikhungo zezingcingo zingakha indawo ekhiqizayo nejabulisayo kubo bobabili abasebenzi namakhasimende.
Isikhathi sokuthumela: Feb-28-2025
