Izikhombisi-ndlela ezintsha zamahedisethi ebhizinisi ，Isekela ukuxhumana okuhlangene

I-1.Inkundla yokuxhumana enobunye izoba yisimo esiyinhloko sohlelo lokusebenza lwehedisethi yebhizinisi yesikhathi esizayo

Ngokusho kukaFrost & Sullivan ngo-2010 ngencazelo yokuxhumana okuhlangene, ukuxhumana okuhlangene kubhekisela ocingweni, ifeksi, ukudluliswa kwedatha, umhlangano wevidiyo, imiyalezo esheshayo nezinye izindlela zokuxhumana zihlanganisiwe, ukuze kubonakale ukuvumela abantu nganoma yisiphi isikhathi, noma iyiphi indawo, ingaba kunoma iyiphi idivayisi, noma iyiphi inethiwekhi, idatha, izithombe, nokuxhumana kwamahhala komsindo. Ukusabalala kwalolu bhubhane kugqugquzele izinkampani ukuthi ziguqule ngokwedijithali futhi zamukele ubuchwepheshe obusha bokweseka abasebenzi ukuthi bahlale bekhiqiza ngesikhathi sodlame, okuhlinzekela ukukhula kwemakethe ye-UC.

Isiteji sokuxhumana esihlanganisiwe sinqamula umgoqo wolwazi phakathi kwamatheminali, kuyilaphoI-headset yebhizinisi le-UCwephula umgoqo wolwazi phakathi kwamatheminali nabantu. Amahedisethi asekela Ukuxhumana Okuhlanganisiwe abizwa ngokuthi amahedisethi ebhizinisi e-UC. Ama-headphone ebhizinisi ajwayelekile angaxhunywa kuma-smartphones kanye ne-PCS, kuyilapho amafoni edeskithophu nabasingathi bezingqungquthela baphinde bafakwe esigabeni sokuxhumana ngaphansi kwe-ecology yokuxhumana ehlanganisiwe. Kwezinye izimo, udinga ukuxhuma itheminali kumahedisethi noma itheminali ephathwa ngesandla.

A I-headset yebhizinisi le-UCingaxhunywa ku-PC futhi yamukele olunye ulwazi lokuxhumana, njengenkomfa yenethiwekhi, ucingo olungaguquki, ibhokisi lemeyili yezwi, njll., okuletha abasebenzisi umuzwa wokusebenzisa okungenazihibe phakathi kwefoni elungisiwe, umakhalekhukhwini, ne-PC. Kungashiwo lokhoI-headset yebhizinisi le-UC“Imayela lokugcina” lenkundla yokuxhumana ebumbene.

2.Imodi yokuxhumana yamafu izoba yindlela eyinhloko yesikhulumi sokuxhumana esihlangene.

Inkundla yokuxhumana ebumbene inezindlela ezimbili zokuthunyelwa: ukuzakhela kanye nokuxhumana ngamafu. Ihlukile kokuhlanganiswa kwendabukouhlelo lokuxhumanaezakhiwe amabhizinisi ngokwawo, ngemodi esekelwe emafini, amabhizinisi awasadingi ukuthenga izinto zokusebenza zesistimu yokuphatha ebizayo, kodwa adinga kuphela ukusayina inkontileka nomhlinzeki wesevisi yokuxhumana obumbene futhi akhokhe imali yanyanga zonke yomsebenzisi ukuze ajabulele isevisi yokuxhumana enobunye. Le modeli yenza izinkampani zikwazi ukushintsha kusukela ekuthengeni imikhiqizo esikhathini esedlule ziye ekuthengeni izinsiza. Le modeli yesevisi yamafu inezinzuzo ezibalulekile ezindlekweni zokufakwa kwangaphambi kwesikhathi, izindleko zokulungisa, ukunwebeka, nezinye izici, isiza amabhizinisi ukuthi ehlise kakhulu izindleko. NgokukaGartner, ukuxhumana ngamafu kuzobalelwa ku-79% wazo zonke izinkundla zokuxhumana ezihlangene ngo-2022.

Ukusekelwa kwe-3.UC kuwumkhuba omkhulu ekuthuthukisweni kwama-headphone ebhizinisi

Amahedisethi ebhizinisiabanesipiliyoni sokusebenzelana esingcono nezinkundla zokuxhumana ezihlangene zamafu kuzoba yizona ezincintisana kakhulu.

Kuhlanganiswe neziphetho ezimbili zokuthi inkundla yokuxhumana ebumbene izoba yisimo esiyinhloko sesicelo se-headset yebhizinisi kanye nenkundla yokuxhumana yamafu yokuxhumana okuhlangene izothatha ingxenye enkulu, ukuhlanganiswa okujulile nenkundla yokuxhumana ehlangene yamafu kuzoba umkhuba wokuthuthukiswa. Esimeni samanje esincintisanayo samapulatifomu amafu, iCisco neWebex yayo, iMicrosoft namaQembu ayo kanye neSkype for Business ithatha kancane kancane ingxenye yemakethe. Isabelo sokusondeza sokukhula ngesivinini esikhulu, ingqungquthela yevidiyo yamafu iqala phezulu. Njengamanje, inkampani ngayinye kulezi ezintathu inohlelo lwayo lwesitifiketi sokuxhumana esibumbene. Ngokuzayo, ukubambisana okujulile ne-Cisco, i-Microsoft, i-Zoom nezinye izinkundla zamafu ukuze bathole izitifiketi zabo nokuqashelwa kuzoba ukhiye wezinkampani zama-headphone ebhizinisi ukuze zithole isabelo semakethe esikhulu.