Amahedisethi esikhungo sezingcingo ayingxenye ebalulekile yebhizinisi lesimanje. Zenzelwe ukuhlinzeka ngezinsizakalo zokusekelwa kwamakhasimende, ukuphatha ubudlelwano bamakhasimende, nokuphatha ivolumu enkulu yokuxhumana kwamakhasimende. Njengoba ubuchwepheshe buqhubeka nokuvela, imisebenzi nezici zemishini yesikhungo sezingcingo ziyaqhubeka nokuba ngcono.
Ngingayikhetha kanjani ihedisethi yesikhungo sezingcingo?
Kubalulekile ukukhetha ihedisethi efanele yesikhungo sezingcingo ngezidingo zebhizinisi lakho. Nazi ezinye zezinto ezibalulekile ekukhetheni ihedisethi yesikhungo sezingcingo:
1.Amahedisethi ebhizinisi
Okokuqala, udinga ukuqonda amahedisethi ebhizinisi lakho. Cabangela le mibuzo elandelayo:
- Singakanani isikhungo sakho sezingcingo?
- Yiziphi iziteshi zokuxhumana okudingeka ubhekane nazo (ifoni, i-imeyili, inkundla yezokuxhumana, njll.)?
- Yiziphi izinjongo zakho zesevisi yamakhasimende?
- Yiziphi izici ozidingayo (ukudayela okuzenzakalelayo, ukuqashelwa kwezwi, ukurekhoda ucingo, njll.)?
2. Ukunwetshwa
Kubalulekile ukukhetha idivayisi yesikhungo socingo esingakala. Ibhizinisi lakho kungenzeka likhule futhi likhule, ngakho udinga izinto zokusebenza ezingakwazi ukuzivumelanisa nezidingo zakho zesikhathi esizayo. Qinisekisa ukuthi amadivayisi angakwazi ukwengeza kalula ama-ejenti amasha, iziteshi zokuxhumana, nezici.
3. Ukuthembeka nokuzinza
Amahedisethi esikhungo sezingcingo aphakathi kwesevisi yakho yamakhasimende, ngakho ukwethembeka nokuzinza kuyizici ezingenakuzitshwa. Khetha abahlinzeki abaqinisekisiwe namahedisethi ukuze uqinisekise ukuthi banganikeza ukuxhumana kwekhwalithi ephezulu nokusebenza okuzinzile. Buyekeza ukubuyekezwa kwekhasimende lomphakeli wakho nezithenjwa ukuze uqonde ukwethembeka kwamahedisethi abo.
4. Ukuhlanganisa
Amahedisethi esikhungo sezingcingo adinga ukuhlanganiswa nezinye izinhlelo, njengesofthiwe yokuphatha ubudlelwano bamakhasimende, amasistimu e-imeyili, nezinkundla zokuxhumana. Khetha ihedisethi ehambisana nesistimu yakho ekhona futhi ehlanganisa kalula. Lokhu kuzokusiza ukuthi ufinyelele ukugeleza komsebenzi osebenza kahle kanye nolwazi olungcono lwamakhasimende.
5. Ukusebenza kahle kwezindleko
Okokugcina, cabangela ukusebenza kahle kwezindleko zamahedsethi esikhungo sezingcingo. Ungacabangi nje kuphela izindleko zokuthengwa kwama-headphones, kodwa futhi nezindleko zokusebenza nezokugcina. Qhathanisa izintengo, izici, namasevisi osekelo avela kubathengisi abahlukene ukuze ukhethe amahedisethi afaneleka kangcono ibhajethi yakho.
Imishini ye-Call Centre iyingxenye ebalulekile yebhizinisi lesimanje. Bahlinzeka ngezinsizakalo zokusekelwa kwamakhasimende, baphathe ubudlelwano bamakhasimende, futhi baphathe inqwaba yokuxhumana kwamakhasimende. Imishini yesikhungo sezingcingo idinga ihadiwe nesofthiwe yekhwalithi ephezulu ukuze inikeze isevisi yamakhasimende ephezulu kanye nokuphathwa kwedatha. Lapho ukhetha idivayisi yesikhungo sezingcingo, qiniseka ukuthi ukhetha izingxenyekazi zekhompuyutha zekhwalithi ephezulu nesofthiwe futhi uqinisekise ukuthi ziyahlangabezana nezidingo zebhizinisi lakho. I-Inbertec C10 Series headset professional iyikhethelo elihle lesikhungo socingo. Xhumana nathi ukuze uthole ulwazi olwengeziwe mayelana namahedsethi esikhungo sezingcingo.
Isikhathi sokuthumela: Jan-05-2024
