Ihedisethi yesikhungo sezingcingo iyingxenye ebaluleke kakhulu yebhizinisi lanamuhla. Zenzelwe ukuhlinzeka ngezinsizakalo zokusekelwa kwamakhasimende, phatha ubudlelwano bamakhasimende, bese uphatha amavolumu amakhulu wokuxhumana kwamakhasimende. Njengoba ubuchwepheshe buqhubeka buvela, imisebenzi kanye nezici zemishini yesikhungo sezingcingo iyaqhubeka nokwenza ngcono.
Ngiyikhetha kanjani ihedisethi yesikhungo sezingcingo?
Kubalulekile ukukhetha ihedisethi yesikhungo sezingcingo esifanele sezidingo zakho zebhizinisi. Nazi ezinye zezinto ezibalulekile ekukhetheni ihedisethi yesikhungo sezingcingo:
Amakhanda we-1.business
Okokuqala, udinga ukuqonda amahedisethi akho ebhizinisi. Cabanga ngale mibuzo elandelayo:
- Sikhulu kangakanani isikhungo sakho sezingcingo?
- Yiziphi iziteshi zokuxhumana okudingeka ubhekane nazo (ifoni, i-imeyili, imithombo yezokuxhumana, njll.)?
- Yini izinhloso zakho zenkonzo yamakhasimende?
- Yiziphi izici ozidingayo (ukudayela okuzenzakalelayo, ukuqashelwa ngezwi, ukuqoshwa kwezingcingo, njll.)?
2. Ukunwebeka
Kubalulekile ukuthi ukhethe idivaysi yesikhungo sezingcingo esinamatshe. Ibhizinisi lakho kungenzeka likhule futhi linwebe, ngakho-ke udinga imishini engazivumelanisa nezidingo zakho zesikhathi esizayo. Qinisekisa ukuthi amadivaysi angangeza kalula ama-ejenti amasha, iziteshi zokuxhumana, nezici.
3. Ukwethembeka nokuqina
Ama-Heades we-Call Center asenhliziyweni yenkonzo yakho yamakhasimende, ngakho-ke ukuthembeka nokuqina kuyisici esingenakunakwa. Khetha abahlinzeki abafakazelwe kanye namahedisethi ukuqinisekisa ukuthi banganikeza ukuxhumana kwekhwalithi ephezulu nokusebenza okuzinzile. Buyekeza ukubuyekezwa kwamakhasimende akho abahlinzeki kanye namacala okubhekisisa ukuze uqonde ukwethenjwa kwamahedisethi abo.
4. Ukuhlanganiswa
Amahedisethi wesikhungo sezingcingo adinga ukuhlanganiswa nezinye izinhlelo, njenge-software yokuphathwa kobudlelwano namakhasimende, izinhlelo ze-imeyili kanye namapulatifomu ezokuxhumana. Khetha ihedsethi ehambisana nohlelo lwakho olukhona futhi ihlanganisa ngaphandle komthungo. Lokhu kuzokusiza ukufezekisa ukuhamba komsebenzi okusebenzayo kanye nesipiliyoni samakhasimende esingcono.
5. Ukusebenza kwezindleko
Ekugcineni, cabanga ngempumelelo yezindleko zezikhungo zezikhungo zezimali. Ungacabangi hhayi kuphela izindleko zokuthenga zamahedisethi, kodwa futhi nezindleko zokusebenza nezindawo zokugcina. Qhathanisa izintengo, izici, kanye nezinsizakalo zokusekelwa ezivela kubathengisi abahlukahlukene ukukhetha amahedisethi afanelana kahle nesabelomali sakho.
Imishini yesikhungo sezingcingo iyingxenye ebaluleke kakhulu yebhizinisi lanamuhla. Bahlinzeka ngezinsizakalo zokusekelwa kwamakhasimende, phatha ubudlelwano bamakhasimende, bese uphatha amavolumu amakhulu wokuxhumana kwamakhasimende. Imishini yesikhungo sezingcingo idinga i-Hardware esezingeni eliphezulu ne-software ukuhlinzeka ngezinsizakalo zamakhasimende ezisezingeni eliphakeme kanye nokuphathwa kwedatha. Lapho ukhetha idivaysi yesikhungo sezingcingo, qiniseka ukuthi ukhetha i-hardware esezingeni eliphakeme nesoftware futhi uqinisekise ukuthi ahlangabezana nezidingo zebhizinisi lakho. I-InBertec C10 Series Professional Headtset iyisikhungo esihle sezingcingo. Xhumana nathi ukuthola eminye imininingwane ngamahedisethi wesikhungo sezingcingo.
Isikhathi sePosi: Jan-05-2024
