Ngemuva kweminyaka yentuthuko, theIsikhungo sezingcingoUye kancane kancane waba ukuxhumana phakathi kwamabhizinisi namakhasimende, futhi udlala indima ebalulekile ekuthuthukiseni ukuthembeka kwamakhasimende nokuphatha ubudlelwano bamakhasimende. Kodwa-ke, eminyakeni yolwazi lwe-Intanethi, inani lesikhungo sezingcingo alizange lithathwe ngokuphelele, futhi alishintshile esikhungweni sezindleko esikhungweni senzuzo.
Kwisikhungo sezingcingo, abantu abaningi abayona eyami, uhlelo olubanzi lwenkonzo yolwazi olusebenzisa amabhizinisi asebenzisa ubuchwepheshe bezokuxhumana banamuhla ukuxhumana namakhasimende. Amabhizinisi asethe izikhungo zezingcingo ukuhlinzeka ngekhwalithi ephezulu, ukusebenza kahle okuphezulu kanye nezinsizakalo zanke-ke, ukuze kufinyelelwe inhloso yokunciphisa izindleko nokwandisa inzuzo.
NamuhlaIzikhungo zezingcingoabasekho okukhawulelwe ezinsizakalweni zokuthengisa i-telemarketing, kepha bavele baba izikhungo zokuxhumana zamakhasimende. Hhayi lokho kuphela, ngokuya ngobuchwepheshe, isikhungo sezingcingo siphinde sathola izizukulwane ezinhlanu zokuqamba izinto ezintsha, kanye nesikhungo sakamuva sezingcingo sesihlanu sesigaba sokunyusa.
Isizukulwane sokuqala sobuchwepheshe besikhungo sezingcingo silula, cishe silingana nocingo olushisayo, olubonakala ngaloizindleko eziphansi, ukutshalwa kwezimali okuncane, umsebenzi owodwa, izinga eliphansi le-automation, futhi anganikeza kuphela izinsizakalo zezandla.
Esizukulwaneni sesibili sezikhungo zezingcingo, saqala ukusebenzisa ubuchwepheshe obuningi bekhompyutha, njengokwabelana nge-database, ukuphendula okuzenzakalelayo kwezwi, nokunye, nge-software ekhethekile ye-dwardware nesoftware yohlelo lokusebenza. Kodwa-ke, ukungahambi kahle kungukuguquguquka okungahlelekile, ukuthuthukiswa okungaguquki, izindleko zokufaka eziphakeme, kanye ne-hardware yezokuxhumana nekhompyutha namanje kusakwazi.
Isici esibaluleke kakhulu sesikhungo sezingcingo zesizukulwane sesithathu ukwethulwa kobuchwepheshe be-CTI, okwenza ushintsho lwengqondo lwayo. Ubuchwepheshe be-CTI bakha ibhuloho phakathi kokuxhumana ngocingo kanye namakhompyutha, okwenza laba bobabili baphenduke bonke, futhi imininingwane yamakhasimende ingaboniswa ngokufanayo ohlelweni, ithuthukisa kakhulu ukusebenza kahle kwensiza.
Isikhungo sezingcingo zesine sesine siyisikhungo sezingcingo esisezingeni eliphansi lapho kuhlukaniswa khona nokusakazwa kwemidiya. Uma kuqhathaniswa nezizukulwane ezintathu ezedlule, isizukulwane sesine sokusetshenziswa kwe-call Center Hardware kuncishiswa kakhulu, kunciphisa kakhulu izindleko zokusebenza nezokugcina.
Isikhungo sezingcingo sesihlanu, okwamanje esisesigabeni sokuphromotha, isikhungo sezingcingo esakhiwe nge-IP Technology nezwi le-IP njengeTekhnoloji Eyinhloko. Ngokwethulwa kobuchwepheshe bokuxhumana kwe-IP, isiteshi sokufinyelela komsebenzisi siyacetshiswa, asisekho okukhawulelwe kwimodi yocingo, kanti izindleko zokufaka nezindleko ziyancishiswa. Umehluko omkhulu, kunjalo, ukuhlanganiswa kwezwi nedatha.
Eminyakeni yamuva nje, ukuthuthukiswa okusheshayo kobuchwepheshe be-Intanethi, i-Computing Cloud, ubuhlakani bokufakelwa nokunye ukukhuphuka okusheshayo, esikhungweni sezingcingo ukuletha isikhala sokucabanga, inani lesikhungo sezingcingo ukuze siphinde sihlolwe. Ingabikezelwa ukuthi ngokuzayo, izikhungo zezingcingo zizothuthukisa ezenzakalelayo kanye nokubonakala, futhi zizokhula ngasikhathi sinye ngezinhlelo zekhompyutha ze-IT, futhi ithonya lazo emisebenzini yebhizinisi liyanda.
Isikhungo Sezingcingo siyindlela yokuthuthukisa ikusasa, i-headset enhle ekhanselayo ingaphezu kokubaluleka kwemvelo enomsindo, sisanda kuvula isikhungo sezingcingo esisebenza ngemaliENCEDEDSEP, C25DM, Imakrophone embaxambili Umsindo Ukukhansela, ukuhlunga umsindo 99%.
Isikhathi sePosi: Dec-16-2023
