Ngemikhosi eyengeziwe ye-e-commerce 6-18 (Juni 6 (Juni 6 (8-18 (Agasti 18th) / 11-11 (Nov-11 (11-11 (Nov-11. 11. Isikhungo sezingcingo sibalulekileIsikhungo Sokuxhumanaphakathi kwamabhizinisi namakhasimende. Amabhizinisi e-E-commerce angakha kanjani isikhungo sawo sezingcingo ukuze akhonze kangcono amakhasimende?
Ukubonisana Kwangaphambi kokuthengisa
I-ACD Queue: Uhlelo lunikeza ngokuzenzakalela izingcingo ezingenayo kubasebenzi bezinkonzo zamakhasimende, abathuthukisa ukusebenza kwensizakalo yamakhasimende futhi bathuthukise isithombe senkampani.
I-Popup Yekhasimende: Amakhasimende angaqhamuka esikrinini ngesikhathi sangempela ukubonisa imininingwane, noma ngokwezifiso izifanekiso zokufaka imininingwane ebalulekile.
Ukuthengiswa kwensiza
Ukubuza imibuzo ye-oda: Nikeza ngezindlela ezahlukahlukene zesevisi, isimo sokubuza i-Order Voicy Engcement Order, ukuqinisekiswa komkhiqizo wefoni nokunye ukuqinisekiswa kokuthuthukisa izinsizakalo zebhizinisi kanye negunya lebhizinisi, bahlakulele amakhasimende athembekile.
Inkonzo Yezentengiso Ngemuva
Inkonzo yezentengiso yangemva kokuthengisa
Ukuvakasha Kwezingcingo Ukuvakasha: Uhlelo Olwenziwe Ngokwezifiso Ukubuya Kwekhasimende Lokuvakasha, ukuze ungakhohlwa wonke amakhasimende, ukudluliswa kokunakekelwa kwenkampani, uthuthukise isibopho sokulungiswa kwamakhasimende.
Bika idatha
Ukuqoshwa kokuqoshwa: Uhlelo lwezingcingo Center lunikeza umthamo omkhulu wokugcina kanye namarekhodi ucingo ngalunye oluphindaphindayo
Shayela Ukuqopha, hlola izinga lesevisi ye-ejenti, uthuthukise isiqinisekiso sensiza sekhasimende lenkampani.
Izibalo ze-Agent: Qhathanisa isikhathi esingaphakathi, esixhunyiwe, esilahlekile, nesikhathi sokulinda isikhathi samaqembu amakhono ngendlela evundlile nangendlela ebheke phezulu.
Embonini yezentengiselwano ye-e-commerce, sibambisene nezinto ezinkulu ze-e-commerce, njenge-Alibaba.com, jd.com, dangdang.com, i-ctrip namabhizinisi amaningi aziwa kahle. Kule nkampani ye-e-commerce, sifingqe eminye imisebenzi ejwayelekile yesikhungo sezingcingo, sinethemba lokuthi sizosiza kumabhizinisi awenzayo nokulungiselela ukwenza i-e-commerce.
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Isikhathi sePosi: Jun-30-2022
