Ukuxhumana phakathi Kwezikhungo Zezingcingo namahedsethi Ochwepheshe

Ukuxhumana phakathi Kwezikhungo Zezingcingo namahedsethi Ochwepheshe

I-Call centre yinhlangano yesevisi equkethe iqembu lama-ejenti wesevisi endaweni emaphakathi. Izikhungo eziningi zezingcingo zigxile ekufinyeleleni ocingweni futhi zinikeze amakhasimende izinsiza ezihlukahlukene zokuphendula ngocingo. Basebenzisa amakhompiyutha njengethuluzi lokuxhumana ukuphatha imibuzo yocingo evela kumabhizinisi namakhasimende. Futhi lokhu kwenza kube nokwenzeka ngesikhathi esisodwa ukusingatha inombolo enkulu kakhulu yamakholi angenayo ngesikhathi esifanayo.

Izinzuzo acall centrefaka ukukhuphula ukwaneliseka kwekhasimende futhi ufunde umcabango wekhasimende ngokushesha. Iqhaza lesikhungo sezingcingo ukuhlanganisa imigudu yokuxhumana phakathi kwamabhizinisi namakhasimende, kusungulwe imodeli yesevisi egxile kumakhasimende. Isevisi yamakhasimende iyinqubo yokuxhumana namakhasimende. Kuyindlela yokulalela izicelo zabo, uphendule izidingo zabo, futhi uxazulule izinkinga zabo.

Iqhaza elijulile lesikhungo sezingcingo ukuhlinzeka ngezinsizakalo eziqondene nawe kanye nokuthuthukisauphawu lwenkampanikanye nokwethembeka kwamakhasimende, okusiza izinkampani ukuthi zinikeze izinsiza eziqondene nawe nezihlukene ukuze zithole izinzuzo emakethe.

I-Call centre yinhlangano yesevisi equkethe iqembu lama-ejenti wesevisi endaweni emaphakathi. Izikhungo eziningi zezingcingo zigxile ekufinyeleleni ocingweni futhi zinikeze amakhasimende izinsiza ezihlukahlukene zokuphendula ngocingo. Basebenzisa amakhompiyutha njengethuluzi lokuxhumana ukuphatha imibuzo yocingo evela kumabhizinisi namakhasimende. Futhi lokhu kwenza kube nokwenzeka ngesikhathi esisodwa ukusingatha inombolo enkulu kakhulu yamakholi angenayo ngesikhathi esifanayo.

Izinzuzo zesikhungo sezingcingo zihlanganisa ukwandisa ukwaneliseka kwamakhasimende nokufunda umcabango wekhasimende ngokushesha. Iqhaza lesikhungo sezingcingo ukuhlanganisa iukuxhumanaiziteshi phakathi kwamabhizinisi namakhasimende, sungula imodeli yesevisi egxile kumakhasimende.Isevisi yamakhasimende iyinqubo yokuxhumana namakhasimende. Kuyindlela yokulalela izicelo zabo, uphendule izidingo zabo, futhi uxazulule izinkinga zabo.

Iqhaza elijulile lesikhungo sezingcingo ukuhlinzeka ngezinsizakalo eziqondene nawe kanye nokuthuthukisa uhlobo lwenkampani nokwethembeka kwamakhasimende, okusiza izinkampani ukuthi zinikeze izinsizakalo eziqondene nawe nezihlukene ukuze zithole izinzuzo emakethe.